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Frequently Asked Questions

What metals are available for custom made jewellery?

Choose from a variety of metals and surfaces for your jewellery setting, including silver or vermeil, and various proportions of gold, which can be finished and plated according to your preferences such as colour or any other specifications.

Are your products allergy-tested?

Most of the metals used in our facility are free from allergens including nickel, lead, and cadmium among others. We comply with industry standards and testing reports can be available when requested.

Is your jewellery scratch-resistant?

Yes. We use an advanced technology called nano-rhodium-coating to make the surfaces and plating more durable and wear-resistant.

Do you have samples of your original designs?

Yes, all designs in our collection can be viewed in our showroom in Hong Kong. Simply contact us in advance to arrange an appointment so you can view all our designs.

Can you manufacture a jewellery design for my brand?

Yes, you can avail of any of our services regarding customization. You can:

(1) customize the metal, surface, plating, and stones of an existing design by us,

(2) use your own design,

(3) have some of our experts work with you to develop a product and design that will best fit your needs.

What’s the minimum order quantity (MOQ) for any custom-made design?

For pieces from our original designs, there is no minimum order quantity for those made in gold. If you choose to use sterling silver, a minimum of 10 pieces or 100USD of the same design is required, but you can diversify your order to include various stones and sizes for each of the 10 pieces except ring.

Sample orders have no MOQ requirements.

If you want to use your own design to be manufactured, get in touch with us to settle on an MOQ.

Will you use my designs and themes on your catalogue or display?

All designs submitted to us or developed by our team for a particular client are held under strict privacy and confidentiality which is signed on the contract as well as any information about our clients and their companies. We only use our original designs in our displays and catalogue.

Can we work on custom designs remotely?

Absolutely. You can share your designs through various channels in various formats including a free-hand sketch, CAD files, actual samples, any 2-D images for inspiration, Internet links, and others. You can even verbally describe your idea to us via email or call, and we’ll work on the CAD phase where we can perfect the design together.

How long does it take to complete an order?

After finalizing the order requirements including the design and quantity, it usually takes 3 weeks to complete the production, and expect additional days to be delivered to the receiving port.

What are some of the support you can provide for a small to medium business new to the jewellery industry?

Apart from our manufacturing services, here are some of our other affordable services you can utilize:

(1.) Product development – with the help of our expert designers, craftsmen, and marketing team, we help design the perfect jewellery for your market and strategize on how to market them.

(2.) Brand inscription – we use laser technology to inscribe your brand logo to your jewellery pieces, hand engraving is also available when requested.

(3.) Packaging- we can refer you to industry leaders on packaging where you can develop manufacture your custom packaging at a very competitive price.

(4.) Photography- using our high-resolution photo and video equipment and skilled photographers, we can produce photos and videos for your website that will make your pieces shine.

I have more questions that are not answered in this section, how can I contact you?

For your queries, get in touch with us for a free, no-obligation consultation. Send us an email to service@tcjewellery.com or contact us through our website.

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